Services
End-to-End Services for iGaming Success
SolidStake offers a wide range of services to help operators launch, manage and optimize continuously their online gaming platforms.
Customer Support
24/7 Availability
Player Guidance
Support teams offer guidance on casino features, promotions and responsible gaming practices
Multiple Communication Channels
To cater to an international audience, customer support teams are trained in multiple languages
Multiple Communication Channels
Customer support is offered through various channels such as live chat, email and phone
Issue Resolution
We handle a wide range of issues from game malfunctions and login problems to payment disputes
Issue Resolution
We handle a wide range of issues from game malfunctions and login problems to payment disputes
VIP Management
Our specialized VIP service is designed to enhance the experience of high-value players, ensuring they receive personalized treatment, exclusive rewards and tailored experiences. We think this is crucial for retaining top players, increasing their lifetime value and fostering long-term loyalty.
Player Retention Strategies
Focus on retaining high-value players by offering unique benefits and anticipating their needs
Exclusive Bonuses & Promotions
Reward VIP players with special bonuses, promotions and loyalty rewards.
Personalized Player Profiles
Create detailed profiles for high-value players, tracking their activity, preferences and play style.
Tiered Loyalty Programs
Create detailed profiles for high-value players, tracking their activity, preferences and play style.
Priority Support
VIP players enjoy priority customer support, meaning their queries or concerns are resolved more quickly
Faster Withdrawals
Faster processing times for withdrawals, ensuring players have a seamless experience when managing their funds
Customer Relationship Management
We enable operators to manage player data, segment customer groups and deliver personalized communications. This includes automated marketing campaigns, player retention strategies and engagement tools.
Segmentation & Targeting
By segmenting players into different categories, we enable operators to craft specific messages and promotions tailored to each group’s preferences and behavior.
Player Data Management
Collect and store detailed player data, including registration details, gaming preferences, transaction history and behavioral patterns.
Personalized Communication
We facilitate personalized marketing and communication strategies, enabling operators to send targeted offers, promotions and updates.
Analytics & Reporting
Real-time analytics and reporting tools, offering insights into player behavior, retention rates and campaign effectiveness.
Automated Campaigns
Automation of marketing campaigns such as welcome offers, birthday bonuses, reactivation campaigns for dormant players or loyalty rewards for frequent players.
Loyalty Programs
Reward players with bonuses, free spins and exclusive offers, encouraging repeated play and fostering long-term loyalty.
Know Your Customer
This is a critical service we designed in order to verify the identity of players ensuring compliance with regulatory requirements, preventing fraud and promoting responsible gambling practices.
Identity Verification
Verify the identity of players by requesting and validating official documents such as passports, driver’s licenses or national ID cards.
Address Verification
Verify the player’s address through utility bills, bank statements or government-issued documents.
Regulatory Compliance
Ensure compliance with local and international regulations including GDPR and other data protection laws.
Age Verification
Confirm that players are of legal gambling age in their jurisdiction by checking birth dates on official identification documents
Secure Data Handling
We use encryption and secure servers to store and transmit data, protecting players’ personal information from unauthorized access.
Risk Assessment
We help operators assess the risk associated with each player by gathering and analyzing data and taking appropriate action
