VIP Account Manager

Job description

At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.

We’re not just strategists—we’re creatives, brand builders, and growth architects. From crafting breakthrough campaigns to driving data-informed performance, our teams blend imagination with insight to shape narratives that resonate and convert. Whether it’s bringing a new venture to life or accelerating one that’s already growing, we move fast, think big, and execute with purpose.

At SolidStake, we foster a culture where collaboration fuels creativity. We champion diverse talent and fresh perspectives, creating space for every team member to take ownership, elevate their craft, and make a real impact. Join us and help shape the brands—and the stories of tomorrow.

Position Overview:

VIP Account Manager will be a single point of contact for all account-related activities. They will develop and sustain excellent customer relationships at all levels and ensure customer satisfaction

Responsibilities within the team:

• Communication with the VIP players through mail, SMS, and chat;

• Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes;

• Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the players’ lifetime value and long-term retention;

• Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues;

• Proposing players eligible for personal promotions ensures a customised experience for the key VIP players;

• Act as the main point of contact within your clients’ organisations.

Job requirements

Facing the challenges of the role requires:

• Previous experience as VIP account manager in iGaming (minimum one year) – a must;

• Experience MS Excel – a must;

• Experience using Jira & Confluence – an advantage;

• Program language HTML – an advantage.

• Fluent English speaker – both written and spoken;

• Analytical and reporting skills-a must

• Communication skills at all levels;

• Excellent client service skills;

• Time management skills;

• Ability to suggest and help implement improvements to the process;

• Achievement and success-driven personality.