Last month, we celebrated something truly special: 3 Years Anniversary of the Customer Experience (CX) Team. More than just a date on the calendar, it marks the incredible journey of a dedicated and passionate group of colleagues.
We shared an evening of laughter and stories, a moment to reflect, and celebrate the dedication that defines the CX Team. It was a night filled with pride for what we’ve achieved and gratitude for the people who made it all possible.
From the start, the team shared one vision: to build real connections with every client and player, treating each interaction with respect. And let’s be honest, they’ve done far more than just that. Their passion for helping others is what has built relationships that continue to shape who we are as a company.
The Importance of Customer Experience
Customer experience plays a key role in every success. They face every challenge with a clear focus on what matters most: supporting every operator, answering questions and making every player feel valued. A good experience keeps players engaged and helps operators grow with confidence.
Dan F. Head of CX: “Reaching this three-year milestone is a proud moment for all of us. The passion of our CX Team has been the driving force behind our success, turning challenges into opportunities and clients into lifelong partners. Bringing unwavering commitment every day, shaping not just the customer experience but the very heart of our company.
Thank you for turning every interaction into something meaningful and for shaping the strong community that defines SolidStake.”
What makes this anniversary special is the culture the CX Team has built, one of teamwork and genuine care. They’re more than problem solvers; they’re trusted advisors who guide operators and players through every challenge. From 24/7 support to multilingual help and personalized VIP service, every effort shows their commitment to excellence.
Looking Ahead
As we celebrate this milestone, we also look to the future with confidence. The CX Team will continue to grow, learn and find new ways to support our partners and players. Their commitment turns daily work into connections that reach far beyond the office.
